A career built around complex delivery boundaries.
Across consumer platforms, public-sector EdTech and enterprise operations, the recurring task has been the same: understand the system, define what ready means and align the people who own different parts of the outcome.
British American Tobacco
Primary market-side interface between business and engineering across Japan and Korea D2C platforms, with direct ownership of selected requirements, UAT, release-readiness and operational-governance activities.
- Owned Japan and Korea market-side UAT and release readiness across a fortnightly production release train; production Go/No-Go gates were vendor-run.
- Established and ran a daily incident-status cadence and director-level change reporting during post-migration stabilisation, co-ordinating 26+ production incidents identified in records.
- Sequenced integration dependencies across commerce, CMS, CRM, middleware and local authentication for two regulated markets.
- Led an evidence-based RCA for a cross-system account-creation failure, obtaining a documented vendor fix and recurrence action.
- Chaired a Japan analytics architecture review and drove cyber-security documentation across vendor, IT-security and legal stakeholders.
- Designed a four-track successor onboarding programme covering commerce, CMS, CRM and UX.
Elice
Product and programme leadership for AI-assisted K–12 learning, national digital-textbook initiatives and public-sector platform scaling.
- Led the cross-functional product and proposal work that secured a KRW 900 million national digital-textbook research contract for Elice.
- Presented the platform strategy to the President of the Republic of Korea, the Minister of Education and eight provincial superintendents of education.
- Led product planning for AI-integrated K–12 learning products, established publisher consortiums and obtained digital-textbook certification approval.
- Grew the K–12 AI coding platform from 0 to 50,000 monthly active users through government distribution channels and curriculum partnerships.
- Contributed to official AI digital-textbook research and technology-standard discussions.
TikTok Korea
Content-risk analysis and local identity and age-verification integration delivery for a global consumer platform.
- Analysed content-risk trends using SQL and data-visualisation tools and produced recurring risk-assessment reports for Trust & Safety stakeholders.
- Planned and managed the Danal OAuth integration for identity and age verification.
- Authored system diagrams and oversaw implementation across the relevant product and delivery stakeholders.
Samsung SDS Europe
One-year industry placement supporting enterprise IT delivery and service operations.
- Supported cross-border RPA proposals and proof-of-concept activity.
- Monitored service levels and supported cloud-storage and VoIP operations.
- Worked across European client and delivery teams.
Education
University of Sheffield
Academic syllabus focused on integrating technical systems, IT governance, data analytics, and enterprise architecture.
- Completed Year-in-Industry placement at Samsung SDS Europe (London, UK) supporting IT PMO operations.
- Graduated with British BSc Honours degree program focused on business-system alignment.