Decisions, dependencies and delivery evidence.
Six cases showing how I structured scope, clarified ownership and moved complex work through technical, organisational and regulatory constraints.
Japan National Product Launch
Cross-market readiness on a newly migrated commerce stack.
- Role
- Area content-UAT co-lead
- Evidence
- 1M unique views in four days — programme-level outcome
- Systems
- AEM · Adobe Commerce · Data layer · URL redirection
Korea D2C Platform Requirements
Structuring commerce, CMS, CRM and integration scope into an auditable delivery record.
- Role
- Requirements and area-UAT lead
- Evidence
- Requirements, solution design and testing completed
- Systems
- Adobe Commerce · AEM · BFF · Salesforce
Cross-System Account Creation RCA
Establishing root cause, corrective action and recurrence prevention across authentication and commerce.
- Role
- RCA lead
- Evidence
- Root cause, fix and prevention action agreed
- Systems
- Commerce · Local authentication · Age verification
Incident and Change Governance
Converting post-migration stabilisation into a repeatable operating cadence.
- Role
- Market-side governance owner
- Evidence
- Repeatable governance across 26+ identified incidents
- Systems
- Adobe Commerce · Salesforce · Local integrations
Experience Analytics Security Review
Balancing cross-domain tracking coverage with privacy, trust and approval gates.
- Role
- Local implementation lead
- Evidence
- Architecture and security review completed; deployment not launched
- Systems
- Experience analytics · Tag management · Cross-domain tracking
National AI Digital-Textbook Programme
Translating policy, pedagogy and AI requirements into a national platform proposition.
- Role
- K–12 Project Manager / Team Lead
- Evidence
- KRW 900 million contract; 50,000 monthly active users
- Systems
- AI-integrated LMS · Digital textbooks · Publisher ecosystem